A Step-by-Step Guide to Using Authenticity and Transparency to Improve Trust

 
 

Authenticity and transparency are two of the latest marketing buzzwords thrown around.

 

Just because a word is catchy doesn’t mean it’s meaningless, but it also doesn’t necessarily mean it’s meaningful.

 

There are plenty of buzzwords that lost their meaning.

 

But these two are different, I believe, because they represent two aspects of modern marketing that can have a great effect on your results, especially when it comes to content marketing.

 

Entire blogs have been launched with these two principles as guides for every aspect of those blogs.

 

Take, for example, Groove’s blog, which I often mention. The transparency and authenticity in their content marketing have helped the company grow their revenue to well past their initial goal of $100k per month.

 

That being said, most marketers have no clue how to use these concepts effectively in their content.

 

It’s about time we fix that. I wrote this post in order to teach you about authenticity and transparency as well as to show you when and how to use them. 

 

But before we get started, there’s one more thing you need to understand…

 

Transparency and authenticity are not the same: Both of these are independent aspects of content even though they are often confused with each another.

 

Transparency refers to how much you’re willing to share. For example, when talking about revenue numbers, you could use:

 
 
    • Low transparency – We had a good month of February.
 
    • Medium transparency – We had a profitable month of February, with a profit margin of 20%.
 
    • High transparency – We made $10,000 during February, with a net profit of $2,000. 
 
 

Hopefully that makes the concept crystal clear. The more detail you share, the more transparent you are. If it seems like you’re hiding important details, you’re not being transparent.

 

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Authenticity, on the other hand, has nothing to do with how much you share. It is about what you share.

 

Being authentic means being true to who you are as a person, writer, or company.

 

It means writing what you believe even if it might be unpopular or controversial. For example, you don’t see me writing posts on black or grey hat SEO techniques like building private blog networks (PBNs).

 

I believe that for almost all business owners and marketers, a white hat approach is better. So, although I could get extra traffic by covering those shadier tactics, I choose to write on my honest viewpoints.

 

If that all makes sense, we can dive in. If it’s not totally clear, it will become clearer in the coming sections.

 

Step 1: Understand why readers respond to transparency

 

There are two key elements of effective content that transparency can affect:

 
 
    • Value
 
    • Trust
 
 

People value content for many reasons but mainly for its usefulness.

 

Transparency can help make content more useful. By providing personal examples and experiences in detail (high transparency), you help the reader see your advice in action.

 

Not only that, by writing about personal experiences, you can provide context for the reasons-the why-behind your decisions.

 

It can go far beyond just sharing personal numbers, even though that’s a great start.

 

For example, Buffer not only shares revenue numbers but also explains what those numbers mean as well as what the team does to improve them.

 

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If I were launching a similar business, I could learn from those insights.

 

And then there’s trust.

 

While it varies, many online readers are rightfully skeptical.

 

People will claim anything if they think it will help them make sales. When someone is reading a product review or case study, their skepticism radar is at full alert.

 

Earning a reader’s trust isn’t easy, but transparency goes a long way.

 

Think of it this way…

 

Whom do you trust more: a complete stranger or someone whom you know pretty well?

 
 

In 99% of cases, you trust the person who is more open with you. You feel that if you know someone better, you can more easily predict their intentions and behaviors.

 

But that also brings up a good point. If you’re a terrible person, transparency will not be good for you. Hopefully, you and your company are not terrible.

 

Is transparency always good? The unfortunate part of transparency getting so popular is that people who don’t understand it try to use it.

 

Technically, telling your readers what you ate for breakfast is highly transparent, but unless you have a food blog, it won’t add any value to your content.

 

Step 2: Understand why readers respond to authenticity

 

One of the main reasons why I believe authenticity is often confused with transparency is that they both affect the same element of content:

 

Trust.

 

Inauthentic content marketers are a lot like politicians who flip-flop on their opinions, depending on whom they’re speaking to.

 

image01

 

If you pander to a specific audience, you could be departing from what you really believe in order to please them.

 

When such a politician tries to convince you that they care about an issue close to your heart, do you believe them?

 

Of course not.

 

But when you feel that someone truly believes in what they’re saying (being authentic), of course, you will trust them.

 

That air of authenticity is developed over time by not only speaking about your actual beliefs but also following up with action.

 

I said earlier that I believe white hat SEO is the best approach to SEO in most situations.

 

But what if my readers saw that I wrote a guest post “X reasons why black hat SEO is the best”?

 

How could they trust anything that I write, including the content about white hat SEO?

 

Being inauthentic often happens by accident when you’re trying to appeal to different audiences. However, the result is often that you lose the trust of your most loyal readers or have a low conversion rate when you try to sell something.

 

If you find yourself writing for a different audience but don’t feel that you can voice your honest opinions, don’t write at all. You will not only attract the wrong audience but also damage the trust you have with your existing audience.

 

Does that mean you can never change your mind? No, it does not. And this is also where transparency starts to intertwine with authenticity.

 

The best way I can explain this is by giving you another example.

 

Back in 2014, Google absolutely slaughtered PBNs. With the exception of the highest quality networks, many black hat SEOs lost all their rankings overnight.

 

Wouldn’t that suck if you were a vocal supporter of PBNs?

 

Spencer Hawes, who runs Niche Pursuits, was that very type of blogger. He supported PBNs because he was able to get great results with them, and so were his readers.

 

And then he got hit-hard.

 

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Remember that authenticity is about honesty. If you honestly change your mind about something, it’s okay to change your viewpoint.

 

Spencer wrote this post that went viral in the SEO world, saying he’ll never use PBNs ever again.

 

He did a 180 overnight.

 

The reason why Niche Pursuits is still going strong is because of the transparency Spencer showed.

 

He could have hid the consequences he suffered as a result of those Google actions, but instead, he showed them to his audience.

 

He then explained in as much detail as he could what was going on inside his head and why it made sense to focus on white hat SEO techniques from that point on.

 

If he, all of a sudden, just flipped on the subject without an explanation, most of his readers would’ve felt wronged.

 

But because he had always been authentic and explained his change of heart so well, readers didn’t feel tricked. Instead, they understood that his opinion genuinely changed and that he was pivoting to reflect that.

 

You shouldn’t be changing your opinions frequently on a whim, but as long as you’re honest, readers won’t feel deceived. You may still lose some readers, but that’s the price you pay for long-term loyalty and success.

 

Step 3: Decide on a level of transparency

 

At this point, you should have a good grasp of the concepts of transparency and authenticity.

 

Now, you need to put that knowledge into practice.

 

You need to establish what you are and are not comfortable sharing.

 

Common things to consider are:

 
 
    • Personal information – your name, address, etc.
 
    • Business information – revenue, profit, behind the scenes problems
 
    • Personal business information – your business’ processes and suppliers that your competitors could potentially steal
 
 

Transparency can be a great thing, but I realize that not all people are comfortable giving out their real names as I am.

 

Decide on what you are and aren’t comfortable revealing, and then stick to that when you’re creating content in the future.

 

Step 4: Authenticity is binary

 

The question “Do you think he/she is authentic?” is a yes or no question. There’s never an answer: “He’s kind of authentic.”

 

Unless you are, or want to be, a terrible person whom no one likes, I recommend being authentic.

 

This is actually the last part of this post involving authenticity. You’ll never need to force yourself to consider it once you decide that you care about authenticity.

 

Assuming you’re trying to be authentic, all you need to do is pay attention to how you feel while writing content. Do you feel like you’re lying? If so, you’re not being authentic.

 

Step 5: Inject transparency into content (when it makes sense)

 

The tough part about transparency is knowing when to use it.

 

The key is to recognize the most important parts of your content where you can add value through additional transparency.

 

It takes experience to recognize them, so I’ll show you a few great examples.

 

Example #1 – The Groove blog: Groove is always the first example I think of when it comes to transparency.

 

At the time of their launch, very few blogs for entrepreneurs revealed intimate details about revenue and profit.

 

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Groove proceeded to share everything, including their business processes, reasons behind certain decisions, and even the results of hiring a business coach.

 

Since then, many others have followed suit, using this type of transparency.

 

My public $100k challenge is an example of it.

 

Example #2 – Domino’s Pizza: If you live in the US, you’re familiar with Domino’s, which is a popular pizza chain.

 

However, they weren’t exactly known for their high quality pizza.

 

What they did was create a video where they went behind the scenes and publicly read out their worst customer complaints.

 
 

In that video, they show what work went on behind the scenes to improve their pizza.

 

After seeing that display of transparency, most previous customers would give them another chance.

 

It can be a good thing to put your weaknesses right in the open and confront them head on as long as you actually try to fix them.

 

Example #3 – Patagonia: Patagonia is a large business that sells clothing.

 

You may or may not know that there is a lot of concern over clothing being produced in sweatshop conditions, even by major businesses.

 

Patagonia responded by creating a footprint map, where they show exactly where they source all their materials from.

 

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They revealed the working conditions of their employees and contractors in order to show that they have good business practices. This is again the part where you have to be a good person or company to use transparency effectively.

 

If there is a common worry within your industry, consider being fully transparent while showing that you don’t participate in bad practices. 

 

Conclusion

 

Authenticity and transparency may be popular buzzwords, but they’re also concepts of real value.

 

I hope this post helped you understand the difference between the two concepts. As you can see now, although they often interact, they are two completely independent principles.

 

At this point, go back and answer the questions in steps 3-5 if you haven’t already. Once you’ve done that, keep those answers in mind as you create content in the future.

 

Finally, if you’ve used either transparency or authenticity (or seen them) successfully, I’d like to hear about it in a comment below.

 
 

 
 

 

from Quick Sprout https://www.quicksprout.com/2016/05/20/a-step-by-step-guide-to-using-authenticity-and-transparency-to-improve-trust/

 
 

via My Media Pal

 

 

Filed under: Digital Marketing Strategy, Marketing Strategy, Online Strategy, Search Engine Optimization, SEO, SEO Strategy, SEO Tips

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